FST deliver outstanding customer communication solutions, designed to increase your response rates, reduce cost-to-acquire and improve customer retention. Our clients find that by outsourcing their document processes to FST, they gain significant improvements in profitability, productivity and customer service.

At FST we bring together the perfect blend of people and skills your project demands. Our team will work with you to create seamless communication strategies, allowing you to unlock the true potential of your customers. With many years of experience in Document Management, Business Communication processes and Service Achievement, we will add considerable value to your business.

Our solutions are aligned to your strategic objectives, ensuring that we deliver against your key performance indicators. Typically our clients benefit from:

• Increased customer conversion
• Reduced cost-to-acquire
• Improved customer and brand
• Faster processing times
• Reduction in operating costs
• Increase in customer loyalty and retention

All aspects of the engagement are managed, measured and reported giving you the ability to interact in real-time, ensuring you remain in control.

We specialise in direct marketing and transactional print communications such as: multi-channel direct marketing campaigns, print & distribution of banking statements, regulatory documentation, credit / loan application processing, invoice production, data management, response handling and campaign measurement. In addition, we have proven capability in solution design, integration, document composition, channel delivery, response handling and reporting.

We have established contracts with a prestigious range of blue-chip customers. This is testimony to the credibility we have built through the provision of excellent service and the adoption of an innovative approach to solving our clients' business requirements.