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Awards and Accreditations
We work with our people to create an environment that delivers excellence and success. Our commitment to quality gives us clear direction and helps our people to focus on the needs of our business and our clients. From our custom built headquarters in Livingston, West Lothian, we strive to achieve the very highest standards of best practice and operational excellence. Our many accreditations and awards are a testament to our commitment to be the very best at what we do.
Investor In People
The Investors in People Standard has helped FST improve performance and realise objectives through the effective management and development of our people. It has helped our employees to become more customer focused - motivated people work harder and better - improving productivity and enabling us to meet customer needs. Motivation is improved through employees' greater involvement, personal development and recognition of their achievements.
Direct Marketing Association
The Direct Marketing Association (UK) is Europe's largest trade association in the marketing and communications sector. Dedicated to the protection and development of the UK direct marketing industry, the DMA promote best practice and manage programmes that protect consumers. This increases consumer trust and ensures that FST's direct marketing services are in line with all current legislation.
Xerox Premier Partner
Xerox Premier Partner status is an assurance of excellence in printing and document management. The accreditation is only awarded to suppliers who are able to handle large volumes, manage complex applications and meet exceptional customer demands. As a Xerox Premier Partner, FST are regarded as one of the most advanced and skilled digital printers in the UK.
ISO 9001
ISO 9001 is by far the world's most established quality framework, currently being used by over 3/4 million organizations in 161 countries, and sets the standard not only for quality management systems, but management systems in general. The systemised continuous improvement developed by FST provides efficiency gains in all areas of the business. Improving customer satisfaction also improves our sales and ultimately our bottom line.
ISO 14001
FST has been certified to ISO 14001 since 2005. ISO 14001 is an internationally recognised certificate in environmental management, which demonstrates to FST's commitment to manage its business in an environmentally responsible manner. Our 4 main objectives are energy efficiency, waste management, communication to customers and environmental training. This allows FST to identify aspects of your communications that impact on the environment and understand those laws that are relevant to your business.
PERSONAL QUALIFICATIONS
Prince 2
Each member of FST's project management team holds the Prince 2 qualification. PRINCE 2 is a process-based approach for project management providing an easily tailored and scaleable method for the management of all types of projects. The method is the de-facto standard for project management in the UK and is practiced worldwide.
