The growth of sophistication in technology has driven a major shift in customer behaviour. The self-service age is truly upon us - customers expect to buy online one day and receive delivery the next. Businesses of all types are seeking radical solutions to address the application cycle - making it faster and more accessible, whilst reducing internal processing costs and maximising the interaction with their customer.

FST provide a smarter approach to product application processes, where all delivery channels work together to ensure your customer receives the right product at the right time. It's a new form of engagement strategy designed to acquire, convert and retain your valuable customers. We call them Fast Applications.

the fast process...

By taking advantage of the latest technology, FST can re-engineer your product application process to operate at a fraction of the cost & time associated with traditional print & post based process.

Web - A custom built and branded web application will capture personal data (including channel choice) & product details.

Credit check - For financial products the portal will utilise real-time integration with reference agency for credit scoring.

Integrated - Referred or declined applications forwarded for management within traditional process - email or SMS notification sent to customer.

Secure Portal - Approved applications generate email with personalised login details to secure portal.

Acceptance - Customer signs in and reviews agreement along with loan protection cover - simple tick box acceptance completes application.

Contract - Signed versions of agreement are generated; customer can locally print a copy for their own record.

Confirmed - Within 60 seconds, acceptance message & signed agreement sent to bank's processing systems to request funds transfer.

Activation - Email or SMS message broadcast to customer to notify product is now active.