Sky choose FST for transactional print
FST Technologies, a specialist in delivering multi-channel communications for the financial services sector, has recently been appointed as one of two outsourced suppliers for transactional communications to Sky, the UK’s leading entertainment and communications company, with nearly 9 million customers.
As a transactional communication specialists, with many years experience in the delivery of secure documents for banks and financial institutions, FST are ideally placed to service Sky’s outsource requirement.
The contract relates to the transactional communications along the entire customer journey for both retail and business customers, from application & welcome packs, to servicing documents and monthly billing. It contains all the elements for which FST has become known; receipt & management of multiple data flows and formats, document composition, production & delivery of output to strict service levels, quality and integrity of process, with full visibility & reporting at all times.
Alan Wade, Commercial Director of FST, said: “This contract represents a significant achievement for FST and is confirmation of our current business growth strategy. In line with our aggressive five year business plan, we have recently expanded our sales and production teams, whilst investing heavily in new equipment and technology. In the last six months FST has recruited additional staff as well as purchasing new, high-volume digital printing and collation solutions from best-breed suppliers such as Xerox and Buhrs.
“This contract win also underlines our commitment to developing a unique service offering, combining advanced data and document composition services with our state of the art production environment.
Jackie Ross, Customer Experience Manager, Sky, said: ”FST impressed us in the tendering process. Their people are highly experienced and dedicated; their operations are future fit; and they have high environmental standards. This mix made them a perfect fit for Sky.”
